Help Center – Ikon Media and Print

Welcome to the Ikon Media and Print Help Center. Here you’ll find answers to frequently asked questions, guides about your orders, and information about our products.

🔹 1. Orders & Payments

How can I place an order?
Simply browse our Shop, add your favorite items to the cart, and proceed to checkout.

What payment methods do you accept?
We currently accept:

• Credit/Debit Cards (Visa, Mastercard, AMEX)

• PayPal

• Wallet payments (Google Pay, Apple Pay – if available)

Can I cancel or change my order?
Orders can be canceled or modified within 24 hours of purchase, as long as the item has not been processed or shipped.

🔹 2. Shipping & Delivery

Do you ship internationally?
Currently, we ship within the United States. International shipping may be added in the future.

How long does shipping take?

• Standard shipping: 3–7 business days

• Expedited shipping: 1–3 business days (extra cost applies)

How can I track my order?
Once shipped, you will receive a confirmation email with a tracking number.

🔹 3. Returns & Refunds

For detailed information, please check our Refund and Returns Policy.

Quick overview:

• Returns accepted within 14 days for unused, non-custom items.

• Custom/personalized products are non-refundable, unless defective or damaged.

• Refunds are processed within 5–7 business days after inspection.

🔹 4. Products & Customization

Can I request a custom design?
Yes! We specialize in personalized mugs, tumblers, wooden boxes, and stickers. Contact us with your design idea.

Are the designs dishwasher safe?

• Ceramic mugs: Yes, dishwasher and microwave safe.

• Stainless steel tumblers: Hand wash recommended to preserve engraving/prints.

• Wooden boxes: Clean with a dry cloth; not suitable for water exposure.

🔹 5. Contact Us

If you didn’t find your answer here, we’re happy to help!

📧 ikonmediaprint@gmail.com
📞 786-824-7707

Business Hours: Monday – Friday, 9:00 am – 5:00 pm EST