Welcome to the Ikon Media and Print Help Center. Here you’ll find answers to frequently asked questions, guides about your orders, and information about our products.
How can I place an order?
Simply browse our Shop, add your favorite items to the cart, and proceed to checkout.
What payment methods do you accept?
We currently accept:
Credit/Debit Cards (Visa, Mastercard, AMEX)
PayPal
Wallet payments (Google Pay, Apple Pay – if available)
Can I cancel or change my order?
Orders can be canceled or modified within 24 hours of purchase, as long as the item has not been processed or shipped.
Do you ship internationally?
Currently, we ship within the United States. International shipping may be added in the future.
How long does shipping take?
Standard shipping: 3–7 business days
Expedited shipping: 1–3 business days (extra cost applies)
How can I track my order?
Once shipped, you will receive a confirmation email with a tracking number.
For detailed information, please check our Refund and Returns Policy.
Quick overview:
Returns accepted within 14 days for unused, non-custom items.
Custom/personalized products are non-refundable, unless defective or damaged.
Refunds are processed within 5–7 business days after inspection.
Can I request a custom design?
Yes! We specialize in personalized mugs, tumblers, wooden boxes, and stickers. Contact us with your design idea.
Are the designs dishwasher safe?
Ceramic mugs: Yes, dishwasher and microwave safe.
Stainless steel tumblers: Hand wash recommended to preserve engraving/prints.
Wooden boxes: Clean with a dry cloth; not suitable for water exposure.
If you didn’t find your answer here, we’re happy to help!
📧 ikonmediaprint@gmail.com
📞 786-824-7707
Business Hours: Monday – Friday, 9:00 am – 5:00 pm EST
We offer a comprehensive approach to boosting your brand image. We specialize in large and medium-scale printing on a wide variety of substrates, including vinyl, canvas, and tarpaulin, adapting to the specific needs of each project.
© 2025 Ikon Media & Print Company. All rights reserved.